Returns & Exchanges

At Trilogy, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, we offer a hassle-free 30-day return policy on all orders.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all glass vials and bottles are protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.