Frequently Asked Questions

Everything you need to know about your Trilogy beauty journey.

Are Trilogy products suitable for sensitive skin?

Yes, our formulations prioritize natural, skin-loving ingredients. However, we always recommend performing a patch test before full application to ensure compatibility with your unique skin profile.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are your products cruelty-free?

Absolutely. Trilogy is committed to ethical beauty practices. We do not test any of our finished products or ingredients on animals, nor do we commission third parties to do so.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Klarna and Afterpay.

How can I track my order?

Once your order ships, a confirmation email will be sent containing a direct link to the carrier's tracking page so you can follow your package every step of the way.